Q: What do my prices include?
A: My prices include the shoes themselves, shipping, time, labor, the sketch and the level of design.
Q: "Why do you charge so much?"
A: I understand that some people will not be able to afford my work but people need to understand that this is my full-time job. You are paying for my time, my talent and much more. (see above)
Q: Should I worry about the design/paint being ruined overtime?
A: All my products are used with high quality paints/sealers to ensure that the designs last. My products are meant to be used and wore. They are also waterproof! All my products will include a care card with information of how to easily care for your purchase!
Q: What if I don't know my size?
A: You are responsible is knowing your size prior to purchasing! Whether is be shoes, or clothes. There is no refunds or returns for the wrong size. I advise to to go and try for what I offer to ensure the correct size.
Q: What form of payment do you accept?
A: I accept Venmo, cash app, paypal, zelle, and Apple Pay.
FAQ'S
Q: How long are your wait times?
A: All specific wait times are discussed with the clients but a general wait time is about 4-8 weeks. I have sole proiritism so delays happen from time to time. I do not give refunds for delays. Any delays will be discussed with clients.
Q: Will I see a preliminary sketch drawing of my design?
A: With any custom purchase I include a digital sketch. All sketches are made so they look like the outcome. We will be discussing ideas via email to ensure you are happy with your design. All sketches are a nonrefundable $25 but if you go forward with the whole purchase then it will be removed from the final price.
Q: Do you ship internationally?
A: Yes, I charge $50 for international shipping and I ship to most major countries. This will be discussed with clients prior to any purchases.
Q: Do you create duplicates?
A: For most of my design, I do allow duplicates. When my customs are open, I will also open my previous designs to purchase. There are some design that I will not duplicate and it will be stated when shared.
Q: Do you have a waiting list?
A: Due to the demand of my product I do not have a waiting list. When I'm open for more orders I will update information on may website and share on all platforms. It a first come, first serve basis.
Q: What shoes do you provide?
A: I provide Vans, Nike, Converse. If there is a shoe you are wanting to customize we can discuss.
Q: Am I able to send my own items to customize?
A: Due to the uncertainty of it all (shipping, transit, the dirt/grease) I won't be accepting your items. I purchase the new items straight from the manufacture to unsure the quality.
Q: What are you able to customize?
A: For the most part custom shoes are the most popular but I also offer custom cases, water bottles, clothes, etc. As time goes on, new products can be introduced. If anything customizable comes to mind, it can be discussed.
Q: What if I need my item as a "rush item?"
A: Unfortunately I do not have the option for "rush items." I want to be able to focus on every project will my full attention.
